Fret12

Privacy Policy

When you shop at Fret12.com, any personal information that you may share with us (and with the business partners that help this site function or assist us in filling your order) is kept absolutely private.

We do, of course, ask you for certain kinds of personal information in order to provide the services you request. Several of our services and functions use cookies (see below). To learn how we keep your personal information safe and secure, please see our Security Statement (see below).

Types of Personal Information We Gather:

How we use cookies

Your browser does not need to accept or use cookies to shop at Fret12.com. However, several of our services involve cookies. These are for your convenience only, and are not used for any other purpose.

In addition, we also use cookies to help us better understand your use of Fret12.com so we can continue to refine and improve the website for our customers. However, no user-specific information is stored or retrieved from these cookies. The information is simply aggregated into a total picture of how customers "en masse" use our website. (Our system is not capable of relating cookie information to individual customers or website users.) This allows us, for example, to determine which platforms, browsers, and screen settings our customers are using, which marketing efforts are more effective, and if human error may be occurring on certain parts of the website as a result of lack of clarity in direction or navigation. This helps us build a better shopping experience and keeps our marketing costs down, which ultimately enables us to pass the savings back to you in the form of lower prices.

Still, if you prefer, you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.

Our business partners

In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service and the US Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose.

We also use a third party for our email newsletter delivery and subscription management. This company is strictly required to maintain total confidence, as ownership of the mailing list resides with Fret12.com. They are not allowed to use, sell, share, or trade to our customer’s information or email newsletter subscriber information with anyone else or for their own use.

Fret12.com Mailing List Subscription

You will have the option of joining the Fret12.com mailing list, at checkout using the checkbox for the mailing list at the bottom of the page. Should you not want to join the mailing list make sure the box is unchecked prior to completing checkout. If you join and later decide to opt out, you can do so simply by clicking the unsubscribe link in any email correspondence.

Joining our mailing list will allow you to receive updates on new products, promotions, special offers, exclusive content, information from our artists and information about any of the exciting things that are happening at Fret12.com or with our partners and affiliates.

The mailing list is different than our system emails (order status, shipping status, order followup, etc.). System emails are managed by Fret12.com and are never given to any 3rd party whatsoever.

Your Security at Fret12.com

We go to great lengths to keep your financial information private and safe. All credit and debit transactions occur in a fully secure area of our site, to protect you from any loss, misuse or alteration of information collected. Furthermore, our site is scanned frequently by the security professionals at Authorize.net Fraud Protection Services, to isolate and eliminate any possible security threats if they arise at any time in the future. So you can buy online with confidence.

Your financial information is safe

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. In addition, we employ an outside company to "audit" our security and insure it remains trustworthy.

Your transactions are secure

When you've finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area and the yellow "lock" icon will appear on the webpage graphics. Also, a key or a closed lock will appear in the lower left hand corner of your browser window to notify you of this change. You will remain in this secure zone for the entire checkout process.

On the Front Lines of Fraud Prevention

Additionally, we at fret12.com go a step further to combat fraud. Beyond simply insuring that we keep our customer’s information safe, we also work to uncover and prosecute criminals that steal credit card information elsewhere and try to use it fraudulently at Fret12.com.

Our fraud prevention department identifies nearly 99% of all fraud attempts and forwards the fraudster’s IP address, shipping address, email and phone to the issuing bank and local law enforcement whenever possible.

We believe that e-commerce offers a tremendous promise to all of us as we move forward and help shape the future. At Fret12.com we strive to do our part to build a safe environment for everyone to enjoy.

Thank you for shopping with us!

- The Fret12 Team