When you shop at Fret12.com, any personal information that you may share with us (and with the business partners that help this site function or assist us in filling your order) is kept absolutely private.
Still, if you prefer, you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service and the US Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose.
We also use a third party for our email newsletter delivery and subscription management. This company is strictly required to maintain total confidence, as ownership of the mailing list resides with Fret12.com. They are not allowed to use, sell, share, or trade to our customer’s information or email newsletter subscriber information with anyone else or for their own use.
Joining our mailing list will allow you to receive updates on new products, promotions, special offers, exclusive content, information from our artists and information about any of the exciting things that are happening at Fret12.com or with our partners and affiliates.
The mailing list is different than our system emails (order status, shipping status, order followup, etc.). System emails are managed by Fret12.com and are never given to any 3rd party whatsoever.
We go to great lengths to keep your financial information private and safe. All credit and debit transactions occur in a fully secure area of our site, to protect you from any loss, misuse or alteration of information collected. Furthermore, our site is scanned frequently by the security professionals at Authorize.net Fraud Protection Services, to isolate and eliminate any possible security threats if they arise at any time in the future. So you can buy online with confidence.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. In addition, we employ an outside company to "audit" our security and insure it remains trustworthy.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area and the yellow "lock" icon will appear on the webpage graphics. Also, a key or a closed lock will appear in the lower left hand corner of your browser window to notify you of this change. You will remain in this secure zone for the entire checkout process.
Additionally, we at fret12.com go a step further to combat fraud. Beyond simply insuring that we keep our customer’s information safe, we also work to uncover and prosecute criminals that steal credit card information elsewhere and try to use it fraudulently at Fret12.com.
Our fraud prevention department identifies nearly 99% of all fraud attempts and forwards the fraudster’s IP address, shipping address, email and phone to the issuing bank and local law enforcement whenever possible.
We believe that e-commerce offers a tremendous promise to all of us as we move forward and help shape the future. At Fret12.com we strive to do our part to build a safe environment for everyone to enjoy.
Thank you for shopping with us!
- The Fret12 Team